Saskia Clements

    PRIVACY POLICY

    Last Updated: 19 June 2026

    At Saskia Clements, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

    This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.saskiaclements.com, purchase products or services, join our email list, participate in coaching programmes, workshops or memberships, or otherwise engage with us.

    1. INFORMATION WE COLLECT

    We may collect personal information including:

    • Name
    • Email address
    • Phone number
    • Billing and payment information
    • Information you provide through contact forms, registrations, applications or surveys
    • Information shared during coaching sessions, discovery calls, workshops, memberships or events
    • Website usage information, including IP address, browser type, pages visited and time spent on the Site

    2. HOW WE COLLECT INFORMATION

    We collect information when you:

    • Visit our website
    • Download a free resource
    • Join our email list
    • Purchase a product or service
    • Register for a workshop, event or membership
    • Submit an enquiry
    • Participate in coaching, facilitation or consulting services
    • Complete questionnaires, assessments or feedback forms

    Some information is collected automatically through cookies and website analytics tools.

    3. HOW WE USE YOUR INFORMATION

    We may use your information to:

    • Deliver coaching, facilitation, memberships and digital products
    • Process payments
    • Respond to enquiries
    • Provide customer support
    • Improve our website, products and services
    • Send newsletters, updates and promotional communications where you have opted in
    • Manage registrations for events, workshops and programmes
    • Meet legal and regulatory obligations

    4. COACHING RECORDINGS, TRANSCRIPTS AND CONFIDENTIALITY

    Some coaching sessions may be audio recorded and transcribed to support note-taking, coaching administration and the preparation of coaching summaries.

    Where recordings are used, clients will be informed and consent will be obtained through the relevant coaching agreement. Consent may be withdrawn at any time.

    Transcripts and coaching notes may be processed using secure transcription and AI-assisted note-taking tools to support service delivery and coaching administration.

    Information shared during coaching is treated as confidential and handled in accordance with professional coaching standards. Confidential information will not be disclosed to third parties except:

    • Where required by law
    • Where there is a serious risk of harm to the client or another person
    • Where disclosure is otherwise authorised by the client

    Saskia Clements is a Professional Certified Coach (PCC) and member of the International Coaching Federation (ICF) and operates in accordance with the ICF Code of Ethics.

    5. EMAIL COMMUNICATIONS

    If you download a resource, subscribe to our email list, register for an event or become a client, we may send you emails containing updates, resources, offers and relevant content.

    You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

    Transactional communications relating to services you have purchased may still be sent where necessary.

    6. SHARING OF INFORMATION

    We do not sell, rent or trade your personal information.

    We may share information with trusted service providers who assist us in operating our business, including:

    • Website and hosting providers
    • Payment processors
    • Email marketing platforms
    • Video conferencing providers
    • Coaching administration tools
    • Analytics providers
    • Secure transcription and AI-assisted note-taking providers

    These providers are only given access to information necessary to perform their services.

    We may also disclose information where required by law.

    7. DATA SECURITY

    We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

    However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

    8. DATA RETENTION

    We retain personal information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes and support business operations.

    When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

    9. COOKIES AND ANALYTICS

    Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with the Site.

    Cookies may be used to:

    • Improve website functionality
    • Analyse website traffic
    • Remember user preferences
    • Support marketing and advertising activities

    You can disable cookies through your browser settings, although this may affect website functionality.

    10. ACCESS AND CORRECTION

    Under the Privacy Act 2020, you have the right to:

    • Request access to personal information we hold about you
    • Request correction of inaccurate or incomplete information

    Requests can be made using the contact details provided below.

    11. TESTIMONIALS, PHOTOGRAPHS AND MARKETING CONSENT

    From time to time, clients and participants may provide testimonials, feedback, photographs, recordings or other content.

    We will only use testimonials, photographs, recordings or identifiable personal information for marketing or promotional purposes where appropriate consent has been obtained.

    Individuals may withdraw consent for future use at any time by contacting us.

    12. INTERNATIONAL USERS

    As our services may be accessed by individuals outside New Zealand, your information may be stored or processed by trusted service providers located in other countries.

    We take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

    13. CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time.

    Any updates will be published on this page and will take effect immediately upon publication.

    We encourage you to review this page periodically to remain informed about how your information is protected.

    14. CONTACT

    If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to withdraw a consent previously provided, please contact us.